The terms we work under.
Written to be read rather than survived. This page describes how the arrangement works. The documents you sign carry the specifics, and where the two differ, the documents win.
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This is the plain-language summary of how Sauna Friend Sanctuary Supply works with members. Your order confirmation and the signed agreement for your project carry the real terms, and where those documents and this page disagree, the signed documents control.
Who we are, and what this covers.
Reading the site is one thing. Sending us a project is another. These terms apply to both, and they stop where your signed agreement begins.
Sauna Friend Sanctuary Supply is a member-based sanctuary infrastructure service and an integrated auxiliary of Bioharmony Collective, a mission-driven ministry. It is family owned and operated, founded and led by David Drimmel. On this page, we, us, and our mean Sauna Friend Sanctuary Supply. You means the person reading it.
By using this site, by sending a request through one of its forms, or by entering membership, you agree to these terms. If you would rather not, the honest answer is to stop here and call instead. The number is at the bottom of this page and on every other page of the site.
These terms cover the site and the general shape of the arrangement. They do not replace the written agreement for your project. That agreement, your order confirmation, and the delivery and assembly confirmation you sign at the end carry the specifics. Where any of them differ from this page, they control and this page does not.
What the service is.
One team from the first conversation to the call in year three. What the scope covers, and where it stops.
Member pricing covers the whole project, not a crate delivered on a pallet.
- The unit
- Quality products we stand behind, sourced for your site, for you and not for the brand.
- Site preparation
- Pad, foundation, drainage, access, and placement. The part national sellers never mention.
- Electrical coordination
- Electrical work coordinated through licensed electricians.
- Delivery and assembly
- Freight coordination and skilled assembly. Most assemblies take four to eight hours on site.
- Protection
- Climate-appropriate treatment for the seasons the room will live through.
- Long-term support
- Service and guidance after the build, from someone who picks up the phone in year three.
Your free estimate starts with a call. We talk through your site and what the build needs.
Call for a free estimate720.780.4400The ladder above describes how we work. What is inside the scope of your project is what your written agreement lists, and the two are settled with your specialist before anything is ordered rather than read off a web page.
Electrical work is coordinated through licensed electricians as part of your project. We arrange it and hold the schedule around it, and the licensed trade performs it. Electrical work for a heater is not included unless it was separately contracted, and it is performed by a licensed trade.
Delivery, assembly, and what you confirm at acceptance are described in full on the delivery page. The delivery and assembly confirmation you sign at the end is the record of what was delivered and what was done.
Membership.
What membership changes, and the longer list of what it leaves exactly as it was.
Membership is simple to enter and free to leave, and it does not reduce any of your protections. Insurance, liability, our obligation to remit taxes, and your recourse are unchanged. It changes the spirit of the arrangement, not your rights.
Member pricing is quoted individually, in a conversation with a specialist, for your project and your site. No figure is generated by a form and none is published on this site. A number that reaches you any other way did not come from us.
Membership is entered as part of that conversation, and your specialist walks you through what it means before anything else happens. Leaving is a phone call.
We may decline a membership or end one. If we ever do, you hear the reason from a person rather than from a form letter.
Nothing here is an offer.
Everything on this site is descriptive. The binding version of any of it arrives in writing with your name on it.
This site publishes no figures, so nothing on it can be a quotation and nothing on it is an offer to sell. Member pricing is discussed with a specialist and confirmed in writing.
Descriptions, photographs, model names, materials, finishes, and anything the build estimator produces are there to help you think about a project. None of it is a specification of what will be supplied. Manufacturers revise and withdraw models, and what is available in one metro in one season is not always available in another.
Specifications, options, and availability are confirmed during the consultation and recorded in your order documents. Where the site and your documents differ, your documents are correct.
A planning summary is a starting point for the conversation. It commits neither of us to anything until an order is confirmed in writing.
We correct errors. Where something on this site or in a written quotation is wrong on its face, a specification that does not exist, a model a manufacturer has withdrawn, a figure that slipped, we are entitled to correct it and to tell you before anything proceeds.
Orders, changes, and cancellation.
Your written agreement is the authority on every term in this section. What follows is the shape of it, so that nothing in the document is a surprise when it arrives.
An order exists when both of us have confirmed it in writing. Until then a conversation, a planning summary, or a held slot on the calendar is not an order and nothing is committed by either side.
A deposit may be required before goods are ordered or a crew is scheduled. The amount, when it falls due, and what it secures are set out in your order confirmation rather than on this page.
Made-to-order and specially sourced items are ordered from the manufacturer against your specification. Once that order is placed with the maker, what can still be changed is limited by what the maker allows.
Changes to scope, specification, placement, or schedule are recorded in writing, and they can move both the timing and the agreed figure. Your specialist tells you before the change is made rather than after.
Cancellation and rescheduling terms, including any notice we ask for and anything that applies once freight is booked or a crew is committed, are set out in your order confirmation. Ask your specialist to walk you through them, and read them there before you sign.
Site readiness, and what falls to you.
Most of the ground work sits inside the project. A short list does not, and we tell you which items those are rather than discovering them on the day.
- Legal authority for the work. You confirm that you own the property or that you have the right to have the work done on it, and that any approval a landlord, an association, or a covenant calls for has been obtained.
- Permits and approvals. Requirements vary by jurisdiction and by what is being built, so the question is walked through during the consultation and responsibility for any application is agreed in writing before work begins.
- Access. A clear route in: gate widths, turns, grade, overhead clearance, and somewhere to set crates down. If the route changes after it was measured, tell us before a carrier is booked.
- The pad or foundation. Where the base sits inside your scope we build it. Where it does not, it has to be finished, level, stable, and draining, and it has to have been given time to be ready before delivery day.
- Electrical coordination. Electrical work for the room is coordinated with licensed trades. Any further electrical work the property turns out to need is a separate matter, and the licensed trade describes it to you.
- A person who can decide. Someone who can make a decision on site on delivery day, or a named person who can.
- Accurate information. What you tell us about the site, the access, and the ground is what we plan from, and a carrier schedule is built on it.
If something on the ground is not ready, the honest thing is to say so before a carrier is scheduled. A crate on a driveway with nowhere to go is a problem nobody can solve at the curb, and moving a date is cheaper than forcing one.
Costs that arise because a site was not ready, because a route had changed since it was measured, or because an approval had not been obtained sit with the household. We would far rather reschedule than let that happen, which is why your specialist confirms each item before freight is booked.
We are not the manufacturer.
We represent you, not the manufacturers. On a terms page that sentence has consequences, and they are worth stating plainly.
Saunas, heaters, controls, and cold plunges are made by third parties. Warranty coverage on any of them is provided by the manufacturer who made it. We help you get that support and we do not replace the manufacturer's terms.
We publish no manufacturer coverage periods or warranty terms on this site, because those belong to the maker and they differ by model. Your specialist walks through what applies to what you selected, in writing, before anything is committed.
Where a manufacturer's warranty can be passed through to you, it is. Where a claim has to go to the maker, we make the call and stay on it. What we own is the phone call.
Manufacturer instructions, operating limits, and care requirements arrive with the unit and they govern how it is used. Following them is a condition of the coverage the maker offers, and failing to follow them is one of the three things the release on your acceptance document covers.
Coverage on the work we perform ourselves is a separate matter from the manufacturer's coverage, and its terms are set out in your written agreement.
Heat is not a formality.
A sauna is a heat appliance in a small room. Used well it is one of the oldest practices there is. Used carelessly it can hurt someone, and this section is not boilerplate.
Speak to a physician before you use a sauna, and before anyone in the household uses one. That is not a line we add to be careful. Heat puts load on the cardiovascular system, and the only person who can tell you what is sensible for you is a doctor who knows your history.
Nothing on this site is medical advice and we do not offer any. We are qualified to build the room. We are not qualified to tell you whether you should be sitting in it, and a specialist will say exactly that on the phone if you ask.
Talk to a physician first
The list below is not exhaustive, and being absent from it is not clearance to use a sauna.
- Anyone who is pregnant, or who may be pregnant.
- Anyone with a heart condition, with high or low blood pressure, or with a history of stroke, fainting, or seizures.
- Anyone taking medication. Some medications change how the body handles heat, sweating, and blood pressure.
- Anyone who has been drinking alcohol. Alcohol and heat do not belong in the same hour.
- Anyone recovering from an injury, a procedure, or a period of being unwell.
- Older adults, and anyone whose balance or mobility makes a hot bench and a step down a hazard.
Children
Children do not regulate heat the way adults do. A child in a sauna must be supervised by an adult at all times, and how hot and how long are questions for a physician rather than for a website.
The room should not be reachable by a child who is not being supervised. Where the unit or the controls offer a lock, use it.
Using the room sensibly
- Drink water before and after. Heat and sweat move a great deal of fluid.
- Leave the room if you feel dizzy, sick, faint, or simply uncomfortable. There is nothing waiting on the other side of that feeling.
- Do not use a sauna alone if there is any reason to think you might need help.
- Do not sleep in a sauna.
- Stones, guards, heater bodies, and glass reach temperatures that burn on contact. Keep the heater guard in place and keep flammable items away from it.
- Keep the room clear of anything that does not belong in it, and keep water off the controls.
- Follow the manufacturer's instructions for the unit you own. They are specific to it, and they win over anything general.
Rooms that other people use
If the room is going into a rental property, a shared building, or anywhere guests can reach it, the obligations are heavier and they are yours. Posted guidance, supervision, access control, and whatever your insurer and your jurisdiction ask of you.
We will talk that through during the consultation and we will build the room to suit it. What we cannot do is carry the duty of care for a room in someone else’s hands.
By using a sauna we supplied or installed, you accept the risks that come with heat, with steam, and with a wet room, and you take responsibility for how it is used by the people in your household and by anyone else you allow to use it.
The limits of our responsibility.
Standard clauses, written so that you can tell what they say without a second reading.
What this site does not promise
The site is provided as it stands. We keep it accurate and we correct what we find, and we do not warrant that every description, photograph, availability note, or article is complete, current, or free of error. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement in respect of this site and its content. Nothing in this paragraph touches the warranties that come with goods we supply or the obligations written into your agreement.
Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential loss, or for lost use, lost data, or lost opportunity, arising out of this site, the services, or the use of a sauna. Where liability cannot be excluded, it is limited to the amount you paid us for the work the claim relates to. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not permit us to limit.
Indemnity
You agree to hold us harmless from claims arising out of the use of a sauna at your property, use of this site in a way these terms do not allow, work carried out by a trade you engaged directly, modifications made after completion, or a breach of these terms. It does not apply to a claim caused by our own negligence or by our failure to do what we agreed to do.
The release recorded on your acceptance document is narrower and more specific than the three paragraphs above. It covers improper electrical installation, modifications made after completion, and misuse or failure to follow the manufacturer's instructions. The delivery page describes it in plain language, and your specialist sends you the real document to read before delivery day.
This site, and what you send us.
Who owns the words and the photographs, and what happens to the plan of your yard once you have sent it to us.
The writing, the photographs, the layout, the marks, and the arrangement of this site belong to us or to the people who licensed them to us. Manufacturer names and marks belong to those manufacturers. They appear here only to identify what we source for members, install, and stand behind.
You are welcome to read it, print a page, and send a link to it. Copying it wholesale, republishing it, scraping it, or using it as training material needs our written permission first.
What you send us stays yours. A photograph of the yard, a floor plan, a note about the household: you give us permission to use it to answer you and to plan and carry out the work, and to pass to the trades and carriers who need it for the same purpose. Nothing beyond that.
We do not use a member project in marketing without asking first. If we ask and the answer is no, that is the end of it.
Do not send us anything you do not have the right to send. What happens to what you do send is set out on the privacy page.
Governing law, and what happens if something goes wrong.
Colorado law governs. The rest of the machinery lives in your agreement, and the first step is neither of those things.
We are based in Colorado. These terms, and any dispute arising out of them, are governed by the law of the State of Colorado, without regard to its conflict of law rules.
We work in Colorado, in Southern California, and across the Kansas City metro. Where the law of the state a project sits in gives you a protection that Colorado law does not, this paragraph does not take it away from you. One example: when an order is signed somewhere other than a regular place of business, such as your home, federal law (the FTC's Cooling-Off Rule, 16 C.F.R. Part 429) gives you until midnight of the third business day after signing to cancel, and California extends that to five business days if you are 65 or older. Where it applies, your order documents carry the notice and the cancellation form the law requires, because that notice has to be handed to you in writing at the time you sign rather than read off a web page in advance.
Venue, and whether a matter goes to a court or to arbitration, is set out in your written agreement rather than on this page. We are not going to name a county or an arbitration provider here before that is settled in writing.
Written notice under these terms can reach us at the address and email below, in addition to the phone number. Before any of that, call us. Very little has ever gone wrong on a project that a person picking up the phone did not fix.
Sauna Friend Sanctuary Supply, Longmont, CO.
Changes, and the rest.
The clauses every agreement carries, kept short because none of them should be a surprise.
- Changes to these terms
- We may update this page. The date at the top changes when we do. A material change is not applied backwards, so the version that governs your project is the one in force when your order was confirmed.
- Severability
- If a court finds one clause unenforceable, that clause is trimmed to what is enforceable or removed altogether, and everything around it stands.
- No waiver
- If we do not enforce something on one occasion, we have not given it up for every occasion after it.
- Assignment
- You may not transfer your agreement without our written consent. We may transfer ours to a successor of the service, and these terms travel with it.
- The whole agreement
- Your order confirmation, your written agreement, the delivery and assembly confirmation, and these terms are the agreement. If something important was said on a call, ask for it in writing, because a call is not part of it.
- Things outside our control
- Weather, freight, a manufacturer's supply, and the ground are not always ours to command. Where something outside our reasonable control delays the work, we tell you and we reschedule rather than let a date pass in silence.
What these terms do not say yet.
Five clauses that a finished terms of service needs and that we are not going to invent. Each one is with the ministry and its counsel, and each one reaches you in your order documents in the meantime.
The deposit, what it secures, and when it falls due
It belongs in your order confirmation. Publishing a figure here before that is settled would be a number rather than a term.
The cancellation and rescheduling window, and what applies once freight is booked
Same reason. Your specialist walks you through the real one before you sign, and it is written on the document you sign.
The full written terms of our own service guarantee
Manufacturer coverage belongs to the maker and is stated in their terms. Our own periods are published by category on each collection page (one year craftsmanship and six months service on saunas we source and install; one month service on cold plunges we install). The wording that binds reaches you in your order documents.
A return or refund position
Specially sourced goods behave differently from stock, and the answer has to be written by counsel rather than guessed at by a website.
Venue, and whether a dispute goes to a court or to arbitration
Naming a county or a provider commits us to it. That gets confirmed before it gets published.
We would rather leave a clause pointing at your order documents than publish a term we have not confirmed. If you need one of them answered before you commit to anything, call and ask. Someone will give you a straight answer or tell you we do not have one yet.
Questions about any of this go to a person.
Notice about these terms, a question about a clause, or anything you want on the record: call the number below. It is answered by someone who can tell you what your agreement says.
Create Sanctuary. Live Regenerated.